SHIPPING

Support · Delivery

Shipping & Returns

Fast, discreet, cold-chain-protected delivery — plus a straightforward returns policy for unopened products.

1-2dProcessing

2-5dDomestic Delivery

5-10dInternational

14dReturn Window

Delivery

How Shipping Works

Order Confirmed

Once payment is confirmed, your order enters processing — typically within a few hours.

Packed & Cold-Chain Prepared

Orders ship within 1-2 business days, with cold-chain packaging applied where product stability requires it.

Discreet, Tracked Delivery

Delivery windows are typically 2-5 business days domestically and 5-10 business days internationally. All packages ship plain and tracked.

Order Arrives

You'll receive tracking updates throughout. Questions about your delivery? Contact our team any time.

Our Policy

Returns Policy

Eligible for Return

Unopened, sealed products.
Requests made within 14 days of delivery.
Products in original, undamaged packaging.
Contact support to initiate the request.

Not Eligible

Opened or reconstituted items.
Requests made after the 14-day window.
Products without original packaging.
Items damaged after delivery.

Due to the nature of our products, we are unable to accept returns on opened or reconstituted items. Contact our support team to initiate an eligible return request.

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